FAQ
General Questions
What is Heattank?
Heattank is an online store focused on water-heating products. Customers can browse products, review available product information, place orders online, and contact our customer service team for assistance.
Where is Heattank located?
Our business contact address is:
Nelson Ave E
City of Industry, CA 91744
United States
How can I contact Heattank?
You can contact us by email at support@heattank.us or by phone at (551) 322-3029.
Orders
How do I place an order?
Select the product you wish to purchase, review the available information, add it to your cart, and proceed through the secure checkout process.
Make sure your shipping and contact information is accurate before submitting your order.
Can I change my order after placing it?
Contact us as soon as possible if you need to make a change.
We cannot guarantee that changes can be made after an order has entered processing or shipping.
What happens if a product becomes unavailable after I order?
If a product becomes unavailable after an order is placed, we will contact you regarding the available options.
Shipping
Do you offer free shipping?
Yes. Heattank offers free shipping on eligible orders.
How long does shipping take?
Our standard estimated delivery timeframe is 5–8 business days.
Delivery times are estimates and may vary because of carrier delays, weather, holidays, address problems, or other circumstances.
How can I check my order status?
If shipping or tracking information is available for your order, it may be provided through order or shipping communications.
You can also contact us at support@heattank.us with your order number.
What happens if my package arrives damaged?
Contact us as soon as possible and provide your order number and photographs of the damaged product and packaging where possible.
We will review the situation and provide appropriate instructions.
Returns & Refunds
How long do I have to request a return?
You must request a return or refund within 30 days of receiving your order.
How long does a refund take?
Approved refunds are processed by Heattank within 7 days.
Your bank or payment provider may require additional time for the funds to appear in your account.
How do I request a refund?
Email support@heattank.us with your order number, name, product information, and reason for the request.
Can I return a product without contacting Heattank first?
Please contact us before returning a product. We will provide the applicable return instructions.
What if I received the wrong product?
Contact customer service as soon as possible with your order number and information about the product you received.
Water Heater Questions
Do I need professional installation?
Water heater installation requirements vary depending on the product and installation environment.
Because water heaters can involve electrical, gas, plumbing, pressure, and high-temperature systems, customers should follow the manufacturer's installation instructions and applicable local requirements. Professional installation may be appropriate or required.
Can I install a water heater myself?
Customers should determine whether they are appropriately qualified to perform the installation and should follow all manufacturer instructions and applicable local codes.
If professional installation is required, use an appropriately qualified professional.
Where can I find product specifications?
Product specifications are provided on the applicable product page when available.
Customers should review the product page carefully before purchasing.
Are all water heaters compatible with every home?
No. Compatibility depends on factors such as the product specifications, available utilities, installation location, electrical or gas requirements, plumbing configuration, capacity, dimensions, and applicable local requirements.
Customers should verify product suitability before installation.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout.
Is checkout secure?
Heattank uses Shopify's ecommerce infrastructure and available payment processing services to facilitate online checkout.
Customers should only enter payment information through the secure checkout process and should never send complete payment card details by email.
Privacy
How does Heattank use my personal information?
We use customer information for purposes such as processing orders, shipping products, providing customer support, preventing fraud, maintaining Website security, and operating our business.
For complete details, please review our Privacy Policy.
Do you sell customer information?
We do not sell customer personal information simply as a source of revenue.
For additional information about information handling and applicable privacy rights, please review our Privacy Policy.
Still Have a Question?
Our customer support team is available to assist.
Email: support@heattank.us
Phone: (551) 322-3029
Heattank
Nelson Ave E
City of Industry, CA 91744
United States