Terms of service
HEATTANK TERMS OF SERVICE
Last Updated: August 27, 2026
These Terms of Service (“Terms”) govern your access to and use of www.heattank.us and your purchase of products from Heattank.
By accessing or using the Website, you agree to these Terms.
If you do not agree with these Terms, please do not use the Website.
1. About Heattank
Heattank operates an online retail store offering water-heating products and related products through our Website.
Business Name: Heattank
Address: Nelson Ave E, City of Industry, CA 91744, United States
Email: support@heattank.us
Phone: (551) 322-3029
Website: www.heattank.us
2. Eligibility
You must have the legal capacity to enter into a purchase agreement under applicable law.
If you are purchasing a product on behalf of another person or organization, you represent that you have authority to do so.
3. Product Information
We make reasonable efforts to provide accurate information about our products, including:
Product descriptions
Specifications
Images
Dimensions
Availability
Pricing
Features
However, product specifications may change according to the manufacturer or supplier.
Customers should review the product information carefully before placing an order.
4. Product Images
Product images are provided to help customers understand the product.
Actual product appearance may vary slightly due to photography, screen settings, packaging changes, or manufacturer updates.
5. Prices
Prices displayed on the Website are subject to change.
The applicable purchase price is the price displayed at the time the customer completes the order, subject to correction of obvious pricing errors and applicable law.
6. Orders
Placing an order constitutes a request to purchase the selected product.
We reserve the right to review and, where permitted by law, decline or cancel an order when there is a legitimate reason, including:
Product unavailability
Obvious pricing or listing errors
Payment authorization problems
Suspected fraudulent activity
Incorrect customer information
Shipping limitations
If an order is cancelled after payment has been received, applicable funds will be refunded according to the circumstances and applicable law.
7. Payment
Customers must provide accurate payment and billing information.
Payment transactions may be processed through third-party payment providers.
We do not ask customers to provide complete payment card information through email or ordinary customer-service communications.
8. Shipping
Shipping is provided according to our Shipping Policy.
Standard free shipping is offered for eligible orders, with an estimated delivery timeframe of 5–8 business days.
Delivery estimates are not guaranteed dates unless expressly stated otherwise.
9. Returns and Refunds
Returns and refunds are governed by our Refund & Return Policy.
Customers must request a return or refund within 30 days of receiving the order.
Approved refunds are processed within 7 days.
10. Water Heater Products and Installation
Water heaters can be technical products that may involve electricity, gas, plumbing, water pressure, high temperatures, or other safety considerations depending on the product.
Customers are responsible for ensuring that products are installed and used according to the manufacturer's instructions and applicable laws and safety codes.
Professional installation may be appropriate depending on the product and installation requirements.
Customers should not modify, bypass, or disable safety components.
11. Customer Responsibilities
Customers agree to:
Provide accurate order information
Provide a valid shipping address
Use the Website lawfully
Not attempt to interfere with Website security
Not submit fraudulent orders
Not misuse customer-service systems
Follow applicable product instructions
12. Intellectual Property
The Website and its original content, branding, text, graphics, design, and other materials may be protected by applicable intellectual-property laws.
Customers may not reproduce, copy, distribute, modify, or commercially exploit Website content without appropriate authorization.
13. Prohibited Activities
You may not use the Website to:
Commit fraud
Violate applicable laws
Attempt unauthorized access
Introduce malicious software
Interfere with Website operation
Scrape or systematically copy Website content for unauthorized commercial purposes
Misrepresent your identity
Abuse payment or refund processes
14. Third-Party Services
The Website may rely on third-party services for payment, shipping, analytics, hosting, technology, or other functions.
Third-party services may be subject to their own terms and policies.
15. Website Availability
We make reasonable efforts to maintain the Website, but we do not guarantee that it will always be uninterrupted, error-free, or available.
Maintenance, technical issues, security incidents, or circumstances outside our reasonable control may temporarily affect Website availability.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Heattank will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of the Website or products purchased through the Website.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
17. Changes to These Terms
We may update these Terms from time to time.
Updated Terms will be posted on this page with a revised “Last Updated” date.
18. Governing Law
To the extent permitted by applicable law, these Terms will be governed by the laws applicable in the State of California, without regard to conflict-of-law principles.
Nothing in these Terms is intended to remove rights that consumers may have under mandatory applicable law.
19. Contact
Questions about these Terms may be directed to:
Heattank
Nelson Ave E
City of Industry, CA 91744
United States
Email: support@heattank.us
Phone: (551) 322-3029