Privacy policy
HEATTANK PRIVACY POLICY
Last Updated: August 27, 2026
Heattank (“Heattank,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or make a purchase through www.heattank.us (the “Website”).
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have regarding your information.
By using our Website or purchasing products from us, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide when you use our Website, create an account, place an order, contact us, or otherwise interact with Heattank.
Depending on how you use our Website, information may include:
Full name
Billing address
Shipping address
Email address
Telephone number
Order information
Products purchased
Payment-related information
Customer service communications
Information submitted through contact forms
Information necessary to process returns, refunds, or order inquiries
Payment card information is generally processed by our payment service providers rather than being stored directly by Heattank.
2. Automatically Collected Information
When you visit our Website, certain technical information may automatically be collected.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Website interactions
- Referring website
- Approximate geographic information
- Date and time of visits
- Information about how you navigate the Website
This information helps us operate, secure, maintain, and improve our Website.
3. How We Use Information
We may use personal information for legitimate business purposes, including:
Processing and fulfilling orders
Providing shipping and delivery services
Processing payments
Communicating about orders
Responding to customer service requests
Processing returns and refunds
Providing order updates
Preventing fraud and unauthorized transactions
Maintaining Website security
Improving our products and customer experience
Maintaining and improving the Website
Complying with applicable legal obligations
Responding to lawful requests from governmental authorities
Communicating important information about our services
We do not use customer information for purposes unrelated to the operation of our business unless permitted by applicable law or you have provided appropriate consent.
4. Payment Information
Payments made through our Website may be processed through third-party payment processors.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
Heattank does not request that customers send complete credit card numbers, security codes, passwords, or other sensitive payment credentials through email or ordinary customer-service messages.
5. Shopify and Service Providers
Our online store is operated using Shopify's ecommerce platform.
We may use third-party service providers to assist with:
Website hosting and operation
Payment processing
Order fulfillment
Shipping
Customer support
Fraud prevention
Analytics
Website functionality
Communications
These providers may process information as necessary to provide services to us.
6. Cookies and Similar Technologies
Our Website may use cookies and similar technologies.
Cookies may help us:
Keep the shopping cart functioning
Remember preferences
Understand Website traffic
Improve Website functionality
Provide security
Analyze Website performance
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some Website functionality.
7. Marketing Communications
If you voluntarily subscribe to marketing communications from Heattank, we may use your email address to send information about products, promotions, or other business updates.
You may unsubscribe from promotional emails by using the unsubscribe mechanism contained in the message.
Transactional communications, such as order confirmations, shipping updates, refund notifications, and customer-service communications, may still be sent when necessary to complete or administer your transaction.
8. Sharing Personal Information
We may disclose personal information to service providers and business partners when reasonably necessary to operate our business.
For example, information may be shared with providers involved in:
Payment processing
Shipping
Order fulfillment
Website operation
Customer support
Fraud prevention
Security
Analytics
Legal and regulatory compliance
We do not sell customer personal information simply as a source of revenue.
We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect the rights, safety, security, or property of Heattank, our customers, or others.
9. Data Security
We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information.
10. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
Completing transactions
Providing customer support
Maintaining business records
Resolving disputes
Preventing fraud
Complying with legal obligations
Enforcing agreements
Retention periods may vary depending on the nature of the information and applicable legal requirements.
11. Children's Privacy
Our Website is not intended for children under the age at which they can legally make purchases or provide personal information without appropriate authorization.
We do not knowingly request personal information from children for purposes unrelated to operating our Website and providing our services.
12. Your Privacy Rights
Depending on where you live and applicable law, you may have rights concerning your personal information.
These may include rights to:
Request access to certain personal information
Request correction of inaccurate information
Request deletion of certain information
Request information about how personal information is used or disclosed
Opt out of certain marketing communications
Exercise other rights provided by applicable law
Requests may be submitted using the contact information below.
We may need to verify your identity before completing certain privacy requests.
13. California Privacy
If you are a California resident, you may have additional privacy rights under applicable California privacy laws.
Depending on the circumstances and applicable law, these rights may include rights concerning access, correction, deletion, and certain disclosures relating to personal information.
To exercise applicable privacy rights, contact us at:
Email: support@heattank.us
Phone: (551) 322-3029
We will process valid requests in accordance with applicable law.
14. Third-Party Websites
Our Website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of any third-party service you access.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, Website, legal requirements, or privacy practices.
The updated version will be posted on this page with a revised “Last Updated” date.
16. Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact:
Heattank
Address: Nelson Ave E, City of Industry, CA 91744, United States
Email: support@heattank.us
Phone: (551) 322-3029
Website: www.heattank.us