Shipping policy
HEATTANK SHIPPING POLICY
Last Updated: August 27, 2026
Heattank provides shipping information so customers can understand how orders are processed and delivered.
1. Shipping Availability
Heattank currently offers shipping for eligible products available through our online store.
Shipping availability may depend on the product, destination, carrier service, and other operational considerations.
The available shipping destination and applicable delivery information will be displayed during the shopping and checkout process.
2. Free Shipping
Heattank offers free standard shipping on eligible orders.
Customers will not be charged a standard shipping fee for eligible products where free shipping is displayed at checkout.
3. Estimated Delivery Time
Our standard estimated delivery timeframe is:
5–8 business days
The estimated timeframe begins after the order has been processed and shipped, unless otherwise stated on the product page or during checkout.
Delivery estimates are estimates and are not guaranteed delivery dates.
4. Order Processing
After an order is placed, we process the order for fulfillment.
Processing times may vary depending on product availability, order volume, payment verification, weekends, holidays, and other circumstances.
If additional information is required to process an order, we may contact the customer using the information provided during checkout.
5. Shipping Confirmation
When available, customers may receive shipping or order-status information by email.
Customers should make sure that their email address and shipping information are accurate when placing an order.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please carefully review:
Name
Street address
Apartment/unit number
City
State
ZIP code
Telephone number
If incorrect address information causes a delivery issue, contact us as soon as possible.
7. Delayed Shipments
Delivery times may occasionally be affected by circumstances outside our reasonable control, including:
Carrier delays
Severe weather
Natural disasters
Transportation interruptions
Holidays
Incorrect or incomplete delivery information
Unexpected fulfillment delays
Other events beyond our reasonable control
If an order appears significantly delayed, contact us at support@heattank.us.
8. Lost or Damaged Packages
If tracking information indicates that a package has been delivered but you cannot locate it, please contact us as soon as possible.
If a package arrives visibly damaged, customers should retain the packaging and document the condition with photographs where possible.
Contact:
Include your order number and relevant photographs or delivery information.
9. Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your shipment, contact customer service promptly.
We will review the order information and provide instructions for the appropriate resolution.
10. Product Availability
We make reasonable efforts to display accurate availability information.
However, inventory information may change.
If an item becomes unavailable after an order is placed, we will contact the customer regarding the available options.
11. Customer Responsibility
Customers should inspect their order upon delivery and contact Heattank if there is an issue with the product or shipment.
For water heaters and other technical products, customers should follow the manufacturer's instructions and applicable safety requirements.
12. Contact Information
Heattank
Nelson Ave E
City of Industry, CA 91744
United States
Email: support@heattank.us
Phone: (551) 322-3029
Website: www.heattank.us
Google recommends that shipping information be clearly disclosed and consistent across your website and Merchant Center.