Refund policy
HEATTANK REFUND & RETURN POLICY
Last Updated: August 27, 2026
At Heattank, we want customers to have clear and understandable information regarding returns and refunds.
This Refund & Return Policy explains the requirements and procedures for requesting a return or refund for products purchased through www.heattank.us.
1. Return Request Period
Customers must request a return or refund within 30 days of receiving the order.
Requests submitted after this 30-day period may not be eligible for a return or refund.
The 30-day period begins on the date the order is delivered to the shipping address provided at checkout.
2. How to Request a Return or Refund
Before sending any product back, please contact our customer service team.
Contact:
Email: support@heattank.us
Phone: (551) 322-3029
Please include:
Order number
Customer name
Email address used for the order
Product name
Reason for the return
Description of the issue
Photographs or other information when relevant
Do not send a product to an address obtained from a third party or without receiving return instructions from Heattank.
3. Product Condition
For a return based on customer preference or other non-defect reasons, the product should be returned in its original condition, with applicable original packaging, accessories, manuals, and other included materials.
Products that have been substantially used, modified, damaged after delivery, improperly installed, or altered may not qualify for a refund where the condition prevents the product from being resold, subject to applicable law.
4. Damaged or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.
Please provide:
Order number
Description of the issue
Photographs of the product
Photographs of the packaging when applicable
We will review the information and provide instructions regarding the appropriate resolution.
5. Water Heater Installation
Water heaters can involve electrical, gas, plumbing, pressure, temperature, and other safety considerations depending on the product.
Customers should follow the manufacturer's installation requirements and applicable local building, plumbing, electrical, and safety codes.
Heattank does not recommend that customers perform technical installation work unless they are appropriately qualified to do so.
Installation performed incorrectly or contrary to manufacturer instructions may affect product performance and may affect eligibility for certain remedies where permitted by applicable law.
6. Return Authorization
A return should not be shipped without first contacting Heattank.
After reviewing your request, we will provide applicable return instructions.
Returned products must be sent using the instructions provided by our customer service team.
7. Return Shipping
Return shipping arrangements may depend on the reason for the return and the condition of the product.
For products that arrive damaged, defective, or incorrect, contact us before returning the item so that we can review the situation and provide appropriate instructions.
For voluntary returns or returns based on customer preference, return shipping responsibility may apply unless otherwise required by applicable law or confirmed by Heattank in writing.
8. Refund Eligibility
Once an approved return has been received and reviewed, Heattank will determine whether the order qualifies for a refund under this policy.
If approved, the refund will generally be issued to the original payment method.
9. Refund Processing Time
Approved refunds will be processed within 7 days.
After Heattank processes the refund, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
10. Partial Refunds
Where permitted by applicable law, a partial refund may be considered when a returned product does not meet the applicable return requirements but a partial resolution is appropriate.
11. Non-Returnable Situations
Subject to applicable law, a refund may be declined when:
The 30-day return period has expired
The product was substantially damaged after delivery
The product was improperly modified
The product was altered without authorization
Required return information was materially incomplete
The product cannot reasonably be identified as an order from Heattank
Nothing in this policy limits rights that cannot legally be excluded under applicable law.
12. Refunds and Google Merchant Center
Our return and refund information is intended to be transparent and accessible to customers.
Customers should be able to review this policy before purchasing without needing to log in or provide personal information.
13. Contact
For return or refund assistance:
Heattank
Nelson Ave E
City of Industry, CA 91744
United States
Email: support@heattank.us
Phone: (551) 322-3029
Website: www.heattank.us